Terms and conditions

Booking and Payment

For confirmation of your booking, full payment is required. After we have received the booking and payment, the contract between us is binding, and you receive the payment confirmation and tour ticket.

Cancellations of Bookings

General Terms: If the tour is cancelled 48 hours before the tour, we offer a full refund. If you cancel less than 48 hours before the start of your tour, there is no refund.

Early cancellations:

  1. Cancellation more than one week (7 days) before the tour, you will receive an 80% refund.

  2. Cancellation Less than one weeks (7 days) and more than 48 hours before the start of your tour, you will receive a 50% refund.

  3. Cancellation less than 48 hours before the start of your tour; there is no refund. 

This includes all bookings made within 48 hours before the start of the tour.

No show: In the case of no show, there is no refund.

Changes or Cancellation by Coast Explorers

Coast Explorers reserves the right to cancel or suggest changes to tours due to weather and or road conditions or if the minimum number of clients required for the tour is not reached. If changes occur, we will contact you at the earliest possible date.

When a change or cancellation occurs, you have the choice to change the date or arrangement of the tour or receive a full refund. We can not refund any personal expenses such as payments for flights, transport, accommodation, Travel insurance, equipment purchases, visas, vaccinations, or other expenses.

Adventure Travel and Client Responsibility

It is fundamental that you accept possible hazards involved in the tour you booked and that when travelling in remote areas and mountains, there is an element of on-tour flexibility. You are responsible for bringing the personal equipment needed.

The use of alcohol or other mind-altering substances may prevent you from taking part in tours as it can pose safety threats to you or other participants.

Personal Travel Insurance

Individual travel insurance is not included in the tour prices. We strongly recommend that our clients have comprehensive travel insurance against contingencies, including compensation for medical costs and cancellation fees.

In the event of an emergency medical rescue and/or repatriation from a tour by whatever means, the client will bear the responsibility for such costs. In a medical emergency, Scandinavian citizens must present their passport, while citizens of EEA countries must present a European Health Insurance Card (EHIC card) or be charged in full. The free EHIC card replaces the E-111 form and ensures the same rights for citizens of participating countries. Citizens of non-EU/EEA countries will be charged in full at hospitals or clinics. For more information, contact the Icelandic Social Insurance Administration (Tryggingastofnun) at +354-560-4400 during 8:00-15:30 GMT.

All luggage and personal equipment you bring with you are, at all times, your responsibility. We are not responsible for any loss or damage to your baggage and personal equipment.

Medical & Dietary Conditions

If you have a medical condition that may affect your or other people’s enjoyment of the tour, we ask you to tell us when booking. Please inform us if you have any of the following underlying conditions.

  • Diabetes

  • Severe allergies

  • Epilepsy

  • Heart disease

  • High blood pressure

  • Low blood pressure

  • Claustrophobia

 If you

  • If you have any emergency medication like injectors for anaphylaxis or pills for chest pain (Nitroglycerin), please inform us where they are.

  • Take any medicines regularly; please tell us.

  • Know of any underlying or hereditary disease, condition or allergy.

  • If you have any other underlying medical conditions, please let us know.

Independent Travel Arrangements

We will not be responsible or liable for your actions or safety for any independent travel you undertake before, during or after the tour.

Complaints Procedure

If you have a complaint about the tour, please talk to your driver at the earliest opportunity. If you feel your complaint needs to be adequately dealt with, we will do our best to agree on a settlement. Any outstanding complaint not resolved during the tour should be notified to us in writing within 30 days of the scheduled return date.

Privacy Policy

1. Introduction

Fresh Start Ehf. - Coast Explorers ("we", "us", or "our") operates the www.coastexplorers.com website (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected:

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

  • Email address

  • First name and last name

  • Phone number

  • Address, State, Province, ZIP/Postal code, City

  • Cookies and Usage Data

3. Data Handling

All personal information will be strictly confidential and will not be given or sold to a third party.

Governing Law / Jurisdiction 

These Terms and Conditions are following Icelandic law. Any case regarding these terms and conditions will be dealt with at the District Court of East Iceland.